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A flaw in a US financial institution’s software program ended in 625 customers not receiving govt mortgage assistance to which they have been entitled – and 400 of these went on to lose their homes.
The government scheme was once designed to help other people struggling to pay their mortgages.
Wells Fargo instructed CNN Money there was no “clear direct result in and impact dating” between the error and the loss of homes.
However, compensation is being offered.
The bank has put aside $8m (£6m) to compensate those affected by the software error, which existed among April 2010 and October 2015.
Wells Fargo discovered the information in its contemporary quarterly monetary record and mentioned there were proceeding efforts to identify different consumers who might need additionally been affected.
The financial institution is the 3rd biggest within the US.
In April 2018, it was once fined $1bn through two US regulators to unravel investigations into automobile insurance coverage and loan lending breaches.
It didn’t admit to any wrongdoing.
